Claims

The quality and appearance of the items offered by Esteta Interiori are of paramount importance to us. That is why we carefully study each complaint and strictly uncover its source, in order to prevent its recurrence.

Complaints of items purchased from Гала Колекционе ЕООД are solved according to the rules of the Consumer Protection Act. For this purpose, the customer must send a Complaint form, as well as photos and description of the item to office@esteta.bg. The form should also include contract number, address and contact data. A Complaints Department representative will contact the customer to schedule an appointment for inspection.

Working hours of the Complaints department:

Monday to Friday: 10:00 to 17:30

Off-days: Saturday, Sunday, public holidays and days expressly mentioned as holidays for Esteta Interiori.

Еmail: office@esteta.bg

Complaint form: download

For full transparency and easier tracking of the communication, the correspondence for elimination of the complaint is carried out in written electronic form. The regulation according to which Гала Колекционе ЕООД considers the complaints is described in detail in the General Terms and Conditions of the company, under section XI. ПРЕГЛЕД НА СТОКИТЕ. РЕКЛАМАЦИЯ.